Join Our Team at Gateway Debt Relief
At Gateway Debt Relief, we’re committed to helping our customers regain their financial freedom. Our talented team is the heart of what drives our success, and we’re always looking for talented, hard-working professionals to help us make a difference in the lives of our customers. If you’re passionate about helping grow a company while helping people struggling with credit card debt, we’d love to hear from you!
Customer Service Agents
Are you someone who enjoys helping people deal with financial issues? Our customer service agents play an indispensable role in onboarding new clients and assisting existing customers throughout the debt relief process. As a customer service agent at Gateway Debt Relief, you’ll be our client’s first point of contact, providing them with help and guidance throughout their debt relief journey.
Key Responsibilities:
- Customer Assistance: You’ll respond to client phone calls and online inquiries and provide accurate and up-to-date information on how our debt relief programs work.
- Problem Solving: Help clients resolve issues and walk them through the debt settlement process. Whether it’s answering a quick question, or resolving a complex debt resolution scenario, your ultimate goal is to support our clients and instill confidence in them that are programs are successful.
- Record Keeping: Maintain detailed records about your interactions with customers. Update the CRM to ensure accurate record-keeping for each client.
- Communication: Keep clients updated on the progress of their settlement. Follow up with prospective customers to inform them about the benefits of working with Gateway Debt Relief.
- Team Collaboration: Interact with our client management team daily. You will also work side by side with our finance and settlement teams to inform them about any customer service concerns or requests,
What We’re Looking For:
- Strong communication and ability to interact with customers
- A positive attitude
- Ability to multi-task and prioritize efficiency
- Basic knowledge of financial services and lending industry
- Previous customer service experience is helpful but not required
- Technical background and computer savvy is a plus
Why Join Us?
- Competitive salary, 401k, and benefits package
- Comprehensive training before you ever speak with a customer
- Opportunities for rapid growth within the company
- A team oriented environment
- The chance to impact the lives of our customers
Database Administrator (DBA)
Are you skilled in managing complex datasets, and have you operated and optimized databases in the past? As a Database Administrator at Gateway Debt Relief, you’ll play an integral role in building out our new CRM and data systems. The ideal candidate will have 3+ years of experience in database administration and will have worked for a company with an extensive CRM.
Key Responsibilities:
- Database Management: Design, manage, and maintain our databases to ensure optimal performance and reliability.
- Data Security: Implement and manage security protocols to safeguard sensitive client and company information.
- Backup & Recovery: Develop and execute backup and recovery plans to protect against data loss and ensure business continuity.
- Performance Tuning: Monitor database performance and troubleshoot any issues to maintain system efficiency.
- Data Integrity: Ensure data is accurate, reliable, and easily accessible to stakeholders.
- Collaboration: Work closely with the IT team and other departments to align database operations with business needs.
What We’re Looking For:
- Proven experience as a database administrator
- Established proficiency in database management software (e.g., SQL, MySQL, Oracle)
- Experience managing database recovery and backup
- Project Management and leadership skills
Why Join Us?
- Competitive salary, 401k, and benefits
- Room to grow in a cutting edge company
- The chance to work on new software and database projects
- A culture that values collaboration, learning, and inclusion
Why Gateway Debt Relief?
At Gateway Debt Relief, we don’t just offer a place to work—we offer a career where you can learn on the job and grow with our company as we become a leader in the debt relief industry. We believe in helping our employees grow and investing in our business so we can guarantee long-term success.
If you’re interested in making a real difference in the lives of our customers, Gateway Debt Relief is the place for you! Join our friendly and growing workforce today to start a rewarding career!
Apply Today!
Are you ready to be a part of something meaningful? Check out our open positions and contact us if you feel you’re a match! Gateway Debt Relief is an Equal Opportunity Employer and we look forward to speaking with you!